Break/fix repair
Something stopped working? Tell us what is happening and we will find the cause and fix it. No contract needed.
Computer repair and IT help in New City, NY
Computer repair, Wi-Fi, backup, security and new computer setup for homes, professional offices and small businesses in New City, a few minutes from our base in Nanuet.
New City is the county seat of Rockland County and, like Nanuet next door, part of the Town of Clarkstown. The county offices and the courthouse are here, and around them a concentration of the small professional practices that go with a county seat: attorneys, accountants, insurance and real estate offices, medical and dental practices. Beyond the center, it is one of the larger residential communities in the county.
Professional offices
A practice with three to fifteen people has the same obligations toward its clients' information as a large firm, and none of the staff to look after it. The work we are most often asked about:
- Business email protected with two-step sign-in for everyone. A hijacked mailbox sending false payment instructions is the most expensive thing that commonly happens to a small practice.
- Laptops encrypted, so that one left in a car is an inconvenience and not a reportable incident
- Backups of client files that are tested, with a copy kept off the premises
- Removing access promptly when a member of staff leaves
- Answering the security questionnaires that now arrive from insurers and from larger clients
At home
Many New City homes are spread over several levels, and the internet connection usually comes in at one end of the house. A single router cannot cover that, which is why poor Wi-Fi upstairs or in a finished basement is the complaint we hear most. A properly placed mesh system, or a wired connection to the far end of the house, normally solves it for good.
Other common requests: a slow family computer, a new computer to set up with everything moved across from the old one, and family photos that exist in only one place.
Getting help
New City is a short drive from our base in Nanuet. Tell us what is happening and we will say whether it needs a visit or can be dealt with remotely.
What we help with in New City
Cloud and Microsoft 365
Email, files and sharing set up correctly, whether for a family or for a small office.
Security
Practical protection against scams, viruses and stolen passwords, sized for a home or a small business.
Backup and recovery
Photos, documents and business records backed up and tested, so a dead drive is an inconvenience and not a disaster.
Networks and Wi-Fi
Reliable, secure internet in every room of the house or corner of the office.
Consultation and new equipment
Repair, replace or upgrade? Get straight advice first, then a new system set up and ready to use.
Common questions
Do you work with professional offices, such as law and accounting firms?
Yes. Small professional offices care most about confidentiality and about not losing anything, so the work tends to be email security, two-step sign-in for every member of staff, encrypted laptops, and backups that are tested.
How far is New City from you?
A few minutes. New City is next to Nanuet, and both are in the Town of Clarkstown.
Nearby areas
Need a hand in New City?
Tell us what is going on, or what you would like to set up, and we will get back to you, usually within one business day.